How Can My Technicians Sell More PM Contracts?

Preventative maintenance (PM) contracts are agreements that involve regular inspections, cleaning, and maintenance of equipment. They prevent breakdowns and prolong equipment lifespan, saving customers money. Technicians are your revenue generators and empowering them to sell PM contracts in the field is vital to your growth potential.

Understand the Benefits of Planned Maintenance

• Prolong the lifespan of equipment
• Reduce the likelihood of equipment breakdowns
• Improve the efficiency of the equipment
• Increase safety in the workplace
• Save the customer money in the long run

Understand The Customer's Needs

Before selling a PM contract, technicians should understand the customer's equipment and facilities, as well as their budget and maintenance schedule. By understanding the customer's needs, technicians can relay this information to the office to tailor contracts to their specific needs.

Communicate The Value of The Contract

Explain how the contract will save the customer money (ROI) and the benefits of planned maintenance. Customers need to see the value clearly before committing.

Offer Flexible Contract Options

Offer different levels of service such as basic, standard, and premium, or different contract lengths such as quarterly or yearly, to meet each customer's needs and budget.

Provide Excellent Customer Service

Be responsive to customer inquiries, provide detailed reports of the equipment's condition, and ensure maintenance is performed promptly and efficiently.

Gamification

Implement a fun and competitive atmosphere for your techs. Leaderboards and prizes create a transparent atmosphere where everyone can learn from each other and push the limits on monthly recurring revenue (MRR).

FSM Technology is Your Financial Assistant

The best service companies are implementing modern Field Service Software tools like Roopairs to run data-driven reports that impress customers and relay value propositions for technicians in the field.

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