Roopairs vs Fullbay: Which Fits a Commercial Kitchen Equipment Repair Business

Fullbay describes itself as “The #1 Heavy-Duty Truck & Trailer Repair Shop Software” and carries parts and inventory management in its entry tier. Roopairs is built for commercial kitchen, refrigeration and HVACR equipment service, with the same parts discipline pointed at a different trade. Roopairs has a plan called ROO Parts that is free to use, covering purchase orders, pricebook and inventory. This comparison is about the trade, never about the capability.

The short version

	Roopairs	Fullbay
Built for	Commercial kitchen, refrigeration and HVACR equipment service	Commercial kitchen, refrigeration and HVACR equipment service, for restaurants, hotels and institutional foodservice
Equipment records	The equipment is the record. Manufacturer, model, serial, service history, location history and warranty agreements sit on the unit itself	Unit records built around trucks and trailers, with repair history against the vehicle
Purchase orders	A full module for purchasing parts from your suppliers, created against the job and the equipment	Parts and inventory management is in the entry tier, with purchasing built into the repair workflow
Parts inventory	Parts inventory across the warehouse and every van, with minimum and maximum threshold alerts	“Parts & inventory management” is listed in the Basic tier, as of August 2026
Manufacturer warranty jobs	Manufacturer warranty and non-warranty billing paths built in, running through one dispatch board	Warranty work on vehicle components, following the manufacturer relationships of the truck trade
Facilities management portals	Built to work with third-party facilities management software, so portal jobs arrive as work rather than as re-keying	Fleet customer communication rather than a connection into facilities management dispatch networks
Accounts payable, paying bills	A Bills module. Create and track the bill in Roopairs, and it syncs to QuickBooks where it is paid	Payments handling in the entry tier, with the accounting connection following the repair order
Planned maintenance contracts	Recurring job series held against the equipment record rather than the customer	Fleet preventive maintenance scheduling against the vehicle
QuickBooks	An integration sync with QuickBooks Online or Desktop covering thirteen record types, including bills, credit notes, journal entries and customer merges	An accounting connection built around the repair order and the fleet customer
Integrations	Built for the commercial kitchen channel: manufacturers, parts distributors and facilities portals working from the same equipment record	Built for the heavy-duty repair channel: fleets, parts suppliers and diesel service operations
Free trial	Free ROO Parts plan	None published. Pricing is on the page and the next step is a conversation
Pricing	Free ROO Parts plan covering purchase orders, pricebook and inventory, then per user pricing for the full suite of modules	Published. Basic “$188 / Month” with “Additional users $89 / Month”, Pro “$258 / Month” with “$109 / Month”, Elite “$318 / Month” with “$119 / Month”, plus an Enterprise tier, as of August 2026

* The Fullbay column is drawn from their own pricing and product pages, read in August 2026. They are a capable parts and repair product and the distinction drawn here is the trade they serve, not what their software can do.

Roopairs is built around the equipment, and everything else connects to it

Ask a dispatcher what they need at eight in the morning and it is never a customer name. It is which fryer, which serial, and what happened the last two times somebody went out to it. The account matters for billing. The unit is what the work is about.

Roopairs is built that way round. The equipment record carries manufacturer, model, serial number, service history, location history and the warranty agreements behind it, and a planned maintenance contract hangs off the unit rather than off the account it sits under.

The reason that matters is what connects to it:

• Purchase orders are created against the job and the equipment, so the part you order is tied to the repair it was for.
• Parts and inventory track what is on the shelf and what is in each van, so you know before you drive whether the part is on the truck.
• Accounts payable picks up the bill for that part. The bill is created and tracked in Roopairs and syncs to QuickBooks, where it is paid, so nobody keys it in twice.

Fullbay understands equipment records as well as anyone in field service, because a truck is a numbered asset with a repair history and that is exactly how they model it. Their segments say who that truck belongs to: fleet maintenance, diesel truck repair, construction fleet, first responders, mobile truck repair, and agriculture and farming equipment. A combi oven in a hotel kitchen is the same idea pointed somewhere else, with a manufacturer agreement and a facilities portal attached to it.

Warranty work and portal work are the day job, not the exception

Warranty and non-warranty jobs run on different rails. A warranty job is billed to the manufacturer, needs their paperwork, and gets paid on their timeline. The same technician, on the same afternoon, might do a time-and-materials call at the restaurant next door. Two jobs, two billing paths, one van.

Manufacturer warranty and non-warranty jobs are a core workflow in Roopairs, and both run through one dispatch board. Warranty agreements with partner manufacturers sit on the equipment record, so coverage is visible before a technician is assigned rather than discovered after the work is done.

The portals decide when you get the job. If you service national accounts, a good share of your work never arrives by phone. It lands in a facilities management portal such as ServiceChannel, Corrigo, Ecotrak or OpenWrench, and the clock starts the moment it does. Roopairs is built to work with third-party facilities management software, so the work arrives as work rather than as something to re-key.

Both trades run warranty work and both run it against a manufacturer, which is why this is a fair comparison rather than a mismatch. What differs is the network. A diesel service company works with truck and engine manufacturers and their parts channels. A commercial kitchen service company works with foodservice equipment manufacturers, their authorized servicer programs, and the facilities portals that dispatch national-account jobs into the middle of it.

One suite for the whole channel, not a stack of apps

Four parties touch one broken fryer: the operator who called, the service company that goes, the distributor the part comes from, and the manufacturer whose warranty may cover it. In most service companies those four are held together by email and somebody's memory.

Roopairs is built for the channel rather than for one seat in it. The same equipment record serves the service company, the manufacturer relationship, the parts supplier and the portal that dispatched the job, so the sequence from call to cash runs in one system rather than across five.

Fullbay does the same thing for the heavy-duty channel: the fleet, the parts supplier and the service company working from the same repair order, with parts and inventory management in the entry tier rather than as an upgrade. That is the right architecture and it is the reason this comparison keeps coming down to the trade. Two products built on the same conviction about parts, aimed at different equipment.

The back office gets the same depth as the field

Every charge lands in the right account. Labor, a compressor, a truck fee and an after-hours charge do not belong in the same bucket on the books. Roopairs has deep chart of accounts routing, so specific services, products and additional charges each map to the account they belong in.

Reporting you can actually read. Because the equipment, the job, the part and the money all run through one system, the reports come out of real numbers rather than exports stitched together.

Each employee sees only what you give them. Roopairs has deep per-user permissions. Technicians see their jobs and their schedule, not your margins. The office sees dispatch and invoicing. The owner sees everything, and access grows with the role as you hire.

Their Basic tier includes estimates and invoices, parts and inventory management, payments handling, “shop operations reporting” and customer communications for one full user license, which is a genuinely complete starting point. The accounting depth to compare is the object list: Roopairs moves thirteen record types to QuickBooks, and the ones that matter at month end are the voids, merges and credit allocations rather than the invoices.

What service companies in the trade say

“We highly recommend Roopairs to anyone in the restaurant equipment service industry. My only issue with Roopairs is that I wish we would have started using it sooner. I had no idea what we were missing.” — Precision Food Equipment (AZ)

Where Fullbay fits

Fullbay is a strong product and the clearest fit in this comparison set, because there is no ambiguity about who it serves. They call themselves “The #1 Heavy-Duty Truck & Trailer Repair Shop Software” and their segments are fleet maintenance, diesel truck repair, construction fleet, first responders, mobile truck repair, and agriculture and farming equipment.

They also publish their price, which most of this market does not. Basic is “$188 / Month” with “Additional users $89 / Month”, Pro is “$258 / Month”, Elite is “$318 / Month”, and there is an Enterprise tier above that, as of August 2026. Basic includes one full user license, estimates and invoices, parts and inventory management, payments handling, “shop operations reporting” and customer communications.

Parts and inventory management in the entry tier is the detail worth noticing. Fullbay treats the parts chain as the foundation rather than as an upgrade, which is the same conviction Roopairs is built on. If your work is diesel, that conviction plus published pricing makes them very hard to argue against.

The pain starts around your third or fourth tech, and it is cheaper to switch before it does. If those technicians are carrying compressors and control boards to restaurants rather than working on trailers, the trade is the whole decision. ROO Parts is free, so the parts side can be tested on your own jobs first.

Choose Roopairs if

Most of your revenue comes from equipment you service repeatedly. Fryers, combis, ice machines and walk-ins that come back, where the history on the unit is worth more than the address it sits at.

The equipment is what you service, not the building. Serial numbers, service history and warranty status belong on the unit rather than underneath a customer account.

Manufacturer relationships are part of the week. Authorized servicer status, warranty claims and factory paperwork, alongside CFESA membership or the kind of service company that would qualify for it.

Work arrives through facilities management portals. ServiceChannel, Corrigo, Ecotrak and OpenWrench send national-account jobs with the clock already running.

The parts chain is where your margin leaks. Purchase orders against the job and the equipment, inventory across the warehouse and the vans, and the vendor bill reaching the books without being keyed in twice.

Maintenance plans attach to equipment. A contract covering named equipment at named sites at agreed intervals, rather than a plan held against a customer record.

Your equipment lives in kitchens, not in bays. Fryers, combis, ice machines and walk-ins at restaurants, hotels and institutional foodservice, rather than trucks and trailers in a repair bay.

Choose Fullbay if

Your work is heavy-duty trucks and trailers. Fleet maintenance, diesel repair and mobile truck service are what the product is built around, and parts and inventory management sit in the entry tier rather than on an upgrade.

You want a published price you can budget against today. Basic, Pro and Elite are all listed with per-user add-ons, which most of this market does not do.

Switching costs more in history than in hours, so Roopairs does the setup for you

Roopairs migrates your clients, locations, contacts and parts list for you as part of setup. Larger operations with more complex data can get a full data migration as a quoted service. Roopairs takes the setup work load off your plate.

Both products treat parts seriously, so the migration is less about capability and more about what the records describe:

• Equipment records. If equipment history lives under a customer account or in a notes field, decide early what it becomes on the unit. This is usually the longest part of the move.
• Open warranty claims. Anything mid-claim with a manufacturer needs a plan, since the paperwork trail has to stay intact.
• Price book. Rebuilding it is an opportunity to clean it up, which most service companies need anyway, but budget for it rather than discovering it.
• Accounting. Reconnecting QuickBooks is the step that decides whether month one is calm.

Two weeks of running both systems in parallel is normal. Anyone who tells you a same-day cutover is fine has not done one on a Friday in July.

“Great product and support. Wish I would have done it years ago.” — ServiceTechs (NE)

What each one costs

Fullbay publishes its price and that is worth acknowledging: Basic at “$188 / Month” with additional users at “$89 / Month”, Pro at “$258 / Month”, Elite at “$318 / Month”, plus an Enterprise tier, as of August 2026.

On the Roopairs side, ROO Parts is free and covers purchase orders, your pricebook and your inventory. The full suite of modules is priced per user per month.

Comparing the two figures is not the useful exercise, because the equipment is different. The useful question is which product already knows the manufacturers, the parts and the portals in your trade.

Also worth reading

• How Roopairs and Jobber compare for kitchen equipment work
• Service software built to manage purchase orders and inventory
• Roopairs, the future of restaurant equipment software and parts distribution

FAQ

Which is better for commercial kitchen equipment repair, Roopairs or Fullbay?

It comes down to the trade. Fullbay is built for heavy-duty trucks and trailers and is strong on parts, with inventory management in its entry tier. Commercial kitchen equipment brings different manufacturers, different parts channels and facilities portals, which is what Roopairs is built around.

What does Roopairs cost compared to Fullbay?

Fullbay publishes tiers, from Basic through Pro and Elite with per-user add-ons, plus an Enterprise tier, as of August 2026 and set out in full above. On the Roopairs side, ROO Parts is free and covers purchase orders, pricebook and inventory, with the full suite priced per user per month.

Does Roopairs migrate my data for me?

Yes. Roopairs migrates your clients, locations, contacts and parts list for you as part of setup. Larger operations with more complex data can get a full data migration as a quoted service. Roopairs takes the setup work load off your plate.

How long does switching to Roopairs take?

Customers, sites and open jobs move quickly. Equipment history and open warranty claims take real time, because those are rebuilt rather than imported. Two weeks of running both systems in parallel is normal.

Does Roopairs handle manufacturer warranty work?

Yes. Manufacturer warranty and non-warranty jobs are a core workflow and both run through one dispatch board. Warranty agreements with partner manufacturers sit on the equipment record, so coverage is visible before a technician is assigned.

Does Roopairs work with facilities management portals like ServiceChannel?

Yes. Roopairs is built to work with third-party facilities management software, which is where national account work arrives. If a share of your jobs land in ServiceChannel, Corrigo or Ecotrak rather than by phone, that decides whether the software meets the work where it is.

Does Roopairs track parts, purchase orders and inventory?

Yes. Purchase orders are created against the job and the equipment, inventory runs across the warehouse and every van with threshold alerts, and the vendor bill reaches the books afterwards. Fullbay carries parts and inventory management in its Basic tier, so the parts chain is common ground rather than a difference.

Does Roopairs integrate with QuickBooks?

Yes, as an integration sync rather than an export, working with QuickBooks Online or Desktop across thirteen record types including voids, merges and credit allocations. Ask any vendor for their object list rather than for a yes.

Is Roopairs hard to learn for a team that is not tech savvy?

No. Service companies who have moved report a short learning curve and straightforward training for new staff. The parts of any switch that take time are the data and the habits rather than the screens.

Can I control what my employees see?

Yes. Roopairs has deep per-user permissions, so technicians see their jobs and their schedule rather than your margins, the office sees dispatch and invoicing, and the owner sees everything. Access grows with the role as you hire.

Can I try Roopairs before paying?

Yes. Roopairs’ ROO Parts plan is free, so you can run the parts side of your business at no cost. You can also request a 5-minute demo video, or book a product tour. Fullbay publishes pricing rather than a free trial.

How to test both against one real job

Take one job that waited on a part and run it end to end in each product: the call, the dispatch, the purchase order created from the job, the part received and fitted, the supplier bill matched, and the invoice.

Then ask each vendor to show you a manufacturer warranty claim in your own trade, with the paperwork attached. That is where two good parts products stop looking the same.