Roopairs vs ServiceTitan: Which Fits a Commercial Kitchen Equipment Repair Business

ServiceTitan is a broad field service platform serving many trades at scale, with purchasing, inventory across trucks and warehouses, and accounts payable in the product. Roopairs is built for commercial kitchen and refrigeration equipment service, and organizes the whole business around the equipment record rather than the customer. Roopairs has a plan called ROO Parts that is free to use, covering purchase orders, pricebook and inventory. The deciding question is not who has a parts chain. Both do. It is whether the equipment or the customer is the thing your software is built around.

The short version

	Roopairs	ServiceTitan
Built for	Commercial kitchen, refrigeration and HVACR equipment service	Field service across many trades, residential and commercial, at scale
Equipment records	The equipment is the record. Manufacturer, model, serial, service history, location history and warranty agreements sit on the unit itself	An Installed Equipment screen holding equipment records for a customer location, with serial number and asset number
Purchase orders	A full module for purchasing parts from your suppliers, created against the job and the equipment	A purchasing module covering purchase orders, returns and bills across multiple warehouse locations, with vendor, inventory location and ship-to on each order
Parts inventory	Parts inventory across the warehouse and every van, with minimum and maximum threshold alerts	Stock levels tracked across trucks and warehouses in real time, with a replenishment workflow
Manufacturer warranty jobs	Manufacturer warranty and non-warranty billing paths built in, running through one dispatch board	Warranty parts tracking sits inside purchasing, and extended warranty plans and claims come through a marketplace partner rather than a dispatch path
Facilities management portals	Built to work with third-party facilities management software, so portal jobs arrive as work	Work is brought in through their own call booking, marketing attribution and customer experience tools
Accounts payable, paying bills	A Bills module. Create and track the bill in Roopairs, and it syncs to QuickBooks where it is paid	Vendor invoices are mirrored as bills inside ServiceTitan and paid from the accounts payable part of the app
Planned maintenance contracts	Recurring job series held against the equipment record rather than the customer	Memberships and service agreements with automated renewals and recurring billing, held against the customer
QuickBooks	An integration sync with QuickBooks Online or Desktop covering thirteen record types, including bills, credit notes, journal entries and customer merges	An inventory integration with QuickBooks, including serialized inventory, so items added to invoices are recorded against QuickBooks inventory sites
Integrations	Built for the commercial kitchen channel: manufacturers, parts distributors and facilities portals working from the same equipment record	A large partner marketplace across many trades, covering warranty plans, financing, marketing and accounting
Free trial	Free ROO Parts plan	Evaluation runs through a demo
Pricing	Free ROO Parts plan covering purchase orders, pricebook and inventory, then per user pricing for the full suite of modules	Not published. The pricing page carries feature lists and no figures, and cost is quoted per business

* The ServiceTitan column is drawn from their own pricing page, feature pages and help documentation, read in August and September 2026. Where an earlier version of this article suggested ServiceTitan lacked purchasing or inventory, that was wrong and has been corrected against their documentation.

In Roopairs the equipment is the record, not a screen under a location

ServiceTitan has equipment records. Their own documentation describes an Installed Equipment screen that centralizes equipment records for a customer location, carrying serial and asset numbers.

The difference is where that record sits in the structure. Theirs sits underneath a customer location. In Roopairs the equipment is the record, and the other objects hang off it.

That sounds like a detail until a chain asks which of 400 units are worth replacing next year, or a new franchisee takes over six locations and wants to know what has been done to the equipment in them.

On the Roopairs side the maintenance contract, the warranty agreement and the purchase order all attach to the unit. The history travels with the equipment rather than with the address it happened to sit at.

Roopairs treats a factory claim as a dispatch path, not an add-on

Warranty is the place where the two products are built on different assumptions, and it is worth being precise rather than sweeping.

ServiceTitan tracks warranty parts inside purchasing, and extended warranty plans and claims come through a marketplace partner with a two-way integration. That is a real answer, assembled from a partner.

In Roopairs the factory claim is one of two native billing paths. Warranty and non-warranty jobs run through the same dispatch board, and the agreement with the manufacturer sits on the equipment record so coverage is settled before assignment.

Inbound work follows the same logic. ServiceTitan's strength is demand you generate, with call booking and marketing attribution named on their own pages. In this trade a large share of work arrives already dispatched, through ServiceChannel, Corrigo, Ecotrak or OpenWrench, and Roopairs is built to work with third-party facilities management software for exactly that.

Roopairs syncs 13 record types with QuickBooks, including the awkward ones

Both products connect to QuickBooks. The useful question is how many kinds of record cross the boundary, because the awkward ones decide whether month end closes itself.

Roopairs runs an integration sync with QuickBooks Online or Desktop across 13 record types, including bills, credit notes, journal entries, voids, customer merges and credit allocations.

ServiceTitan's QuickBooks inventory integration covers serialized inventory, so items added to invoices are recorded against QuickBooks inventory sites, and invoices received from vendors are mirrored as bills inside the product and paid from its accounts payable.

Both are genuine. The thing worth testing on your own data is the correction path: what happens in the books when a job changes after it was invoiced, which is the case that produces most month-end work in a parts-heavy business.

What service companies in the trade say

“I had tried several other service programs that just did not fit what we are doing in the field, when Roopairs came along it was a God sent.” — Daryl Harris, Hot & Cold Commercial Kitchens

Where ServiceTitan fits

ServiceTitan is built for contractors running several trades, or one trade at scale with a large office team, and it is genuinely strong there. Its own pages name dispatching, scheduling, call booking, invoicing, pricebook, mobile estimates, payroll management, advanced reporting and commission tracking, and the purchasing and inventory modules underneath cover purchase orders, returns and bills across multiple warehouse locations.

If your growth comes from advertising into a call center, if payroll and commission depth pay for themselves across a large office, or if foodservice equipment is one line among plumbing, electrical and residential HVAC, that is the shape of business it was drawn around. A trade-specific product will not give you that breadth, and pretending otherwise would not help you choose.

What breadth cannot do is make the equipment the center of the model. A homeowner job carries no parts chain and no manufacturer claim, and a platform serving many trades has to hold both shapes at once. The pain starts around your third or fourth tech, and it is cheaper to switch before it does: that is the point where the equipment history, the warranty position and the parts chain stop fitting in one person’s head. ROO Parts is free, so the parts side can be on a real system before the pain arrives rather than after.

Choose Roopairs if

One trade is the whole business. Commercial kitchen, refrigeration and HVACR equipment service, where depth in that trade is worth more than breadth across others.

Factory claims are a weekly event. Authorized servicer status and manufacturer paperwork running natively alongside billable work, rather than through a marketplace integration.

Work arrives already dispatched. Facilities platforms send jobs with the clock running, which is a different growth engine from inbound calls and marketing attribution.

Choose ServiceTitan if

You run more than one trade, or residential work is a meaningful share of revenue. Breadth across many trades is the product’s central value, and it absorbs whatever you take on next.

Inbound call booking, marketing attribution and office depth drive your growth. Call booking, payroll management, commission tracking and advanced reporting are named on their own pages, and they pay for themselves once the office team is large enough.

Roopairs takes the accounts over, the equipment file takes the time

Clients, locations, contacts and the parts list come across as part of setup, and a full migration is available as a quoted service for larger data sets.

A move off ServiceTitan is unusual in this set, because the data is more structured than most. The work is reshaping it rather than finding it.

• Equipment moves up a level. Records held under customer locations become records in their own right, which is a mapping exercise with real decisions in it rather than an import.
• Warranty plans change hands. Anything running through a marketplace warranty partner needs a plan for what happens to open claims before anything is switched off.
• Purchasing is already there. Purchase orders, returns and multi-warehouse stock exist on both sides, so this part is a re-anchoring rather than a rebuild.
• The office configuration is the surprise. Payroll, commission and reporting setups that were tuned over years do not move, and that work is worth scoping honestly before a date is agreed.

Run both through a full month end before switching anything off. The reason is accounting rather than caution: the first close is where a migration either proves itself or produces a week of reconciliation.

What each one costs

Neither product publishes tiers, and that is worth saying plainly rather than pointedly. ServiceTitan’s pricing page carries feature lists and no figures, read in August 2026, and cost is quoted per business. Roopairs does the same above its free plan.

Roopairs’ ROO Parts plan is free and covers purchase orders, your pricebook and your inventory. The full suite of modules is priced per user per month. That is the one figure either company publishes, and it exists so the parts side can be tested on real jobs before anybody signs anything.

For a comparable number from both, the conversation has to start with your warranty mix, your portal volume and how many sites sit under one account, because those are what change the work the software has to do.

Also worth reading

• How Roopairs and Jobber compare for kitchen equipment work
• How to choose commercial food equipment service software
• Roopairs, the future of restaurant equipment software and parts distribution

FAQ

Does ServiceTitan do purchase orders and inventory?

Yes. Their documentation describes a purchasing module covering purchase orders, returns and bills across multiple warehouse locations, and stock tracked across trucks and warehouses with a replenishment workflow. Anyone comparing the two should start from that rather than from an assumption.

So what is the real difference for a kitchen equipment service company?

Where the equipment record sits and how a factory claim is handled. ServiceTitan centralizes equipment records under a customer location, and extended warranty claims come through a marketplace partner. In Roopairs the equipment is the record and the claim is one of two native billing paths.

What does ServiceTitan cost?

Their pricing page carried feature lists and no figures when it was read in August 2026, and cost is quoted per business. Roopairs does the same above its free ROO Parts plan, so both numbers come from a conversation.

Which product is better for multi-trade work?

ServiceTitan, by design. Breadth across trades with a large office function is its central value, and a contractor running several trades or significant residential volume gets more from that than from a single-trade platform.

How deep is the Roopairs QuickBooks connection?

It is a sync rather than an export, covering 13 record types with QuickBooks Online or Desktop, including bills, credit notes, journal entries, voids, customer merges and credit allocations.

Does either one take work from facilities management portals?

Roopairs is built to work with third-party facilities management software, which is where national account work in this trade arrives. It is worth testing with real tickets from the platforms your own accounts use.

The 1 purchase order that tells Roopairs and ServiceTitan apart

Take a part you ordered for a specific serial number on a covered unit, and ask both vendors to run it end to end: the claim, the purchase order, the vendor bill, the credit when the old part went back, and what the books look like afterwards.

Then ask each to show the full life of that unit from its install date to today. Bring both to a product tour.