Roopairs vs ServiceTitan: Which Fits a Commercial Kitchen Equipment Repair Business

ServiceTitan is a broad field service platform serving many trades at scale, with purchasing, inventory across trucks and warehouses, and accounts payable in the product. Roopairs is built for commercial kitchen and refrigeration equipment service, and organizes the whole business around the equipment record rather than the customer. Roopairs has a plan called ROO Parts that is free to use, covering purchase orders, pricebook and inventory. The deciding question is not who has a parts chain. Both do. It is whether the equipment or the customer is the thing your software is built around.

The short version

	Roopairs	ServiceTitan
Built for	Commercial kitchen, refrigeration and HVACR equipment service	Field service across many trades, residential and commercial, at scale
Equipment records	The equipment is the record. Manufacturer, model, serial, service history, location history and warranty agreements sit on the unit itself	An Installed Equipment screen holding equipment records for a customer location, with serial number and asset number
Purchase orders	A full module for purchasing parts from your suppliers, created against the job and the equipment	A purchasing module covering purchase orders, returns and bills across multiple warehouse locations, with vendor, inventory location and ship-to on each order
Parts inventory	Parts inventory across the warehouse and every van, with minimum and maximum threshold alerts	Stock levels tracked across trucks and warehouses in real time, with a replenishment workflow
Manufacturer warranty jobs	Manufacturer warranty and non-warranty billing paths built in, running through one dispatch board	Warranty parts tracking sits inside purchasing, and extended warranty plans and claims come through a marketplace partner rather than a dispatch path
Facilities management portals	Built to work with third-party facilities management software, so portal jobs arrive as work	Work is brought in through their own call booking, marketing attribution and customer experience tools
Accounts payable, paying bills	A Bills module. Create and track the bill in Roopairs, and it syncs to QuickBooks where it is paid	Vendor invoices are mirrored as bills inside ServiceTitan and paid from the accounts payable part of the app
Planned maintenance contracts	Recurring job series held against the equipment record rather than the customer	Memberships and service agreements with automated renewals and recurring billing, held against the customer
QuickBooks	An integration sync with QuickBooks Online or Desktop covering thirteen record types, including bills, credit notes, journal entries and customer merges	An inventory integration with QuickBooks, including serialised inventory, so items added to invoices are recorded against QuickBooks inventory sites
Integrations	Built for the commercial kitchen channel: manufacturers, parts distributors and facilities portals working from the same equipment record	A large partner marketplace across many trades, covering warranty plans, financing, marketing and accounting
Free trial	Free ROO Parts plan	Evaluation runs through a demo
Pricing	Free ROO Parts plan covering purchase orders, pricebook and inventory, then per user pricing for the full suite of modules	Not published. The pricing page carries feature lists and no figures, and cost is quoted per business

* The ServiceTitan column is drawn from their own pricing page, feature pages and help documentation, read in August and September 2026. Where an earlier version of this article suggested ServiceTitan lacked purchasing or inventory, that was wrong and has been corrected against their documentation.

Roopairs is built around the equipment, and everything else connects to it

In this trade the equipment is the customer. A restaurant group is one account with fourteen locations and four hundred pieces of equipment, and six months later nobody asks what was done at that address. They ask about the combi at store 212: its serial number, what was done to it in March, and whether it is still covered under a manufacturer agreement.

Roopairs keeps that in one place. Manufacturer, model, serial number, service history, location history and warranty agreements sit on the equipment record, and planned maintenance contracts sit there too rather than against a customer account.

That record is not a filing cabinet. It is the hub the rest of the business runs through:

• Purchase orders are created against the job and the equipment, so the part you order is tied to the repair it was for.
• Parts and inventory track what is on the shelf and what is in each van, so you know before you drive whether the part is on the truck.
• Accounts payable picks up the bill for that part. The bill is created and tracked in Roopairs and syncs to QuickBooks, where it is paid, so nobody keys it in twice.

ServiceTitan holds equipment too, and it is worth being precise about how. Its Installed Equipment screen centralises equipment records for a customer location, with serial number and asset number on each one. The record exists, and it exists underneath the customer and the site. That is the right model when the site is what you service and the equipment is a detail of it.

The difference shows in what hangs off the record. In Roopairs the maintenance contract, the warranty agreement and the purchase order all attach to the unit, so the question “what has ever happened to this piece of equipment” has one answer. Where the equipment sits under an account, that question becomes a search.

Warranty work and portal work are the day job, not the exception

Warranty and non-warranty jobs run on different rails. A warranty job is billed to the manufacturer, needs their paperwork, and gets paid on their timeline. The same technician, on the same afternoon, might do a time-and-materials call at the restaurant next door. Two jobs, two billing paths, one van.

Manufacturer warranty and non-warranty jobs are a core workflow in Roopairs, and both run through one dispatch board. Warranty agreements with partner manufacturers sit on the equipment record, so coverage is visible before a technician is assigned rather than discovered after the work is done.

ServiceTitan approaches warranty from the parts side and from the marketplace. Warranty parts tracking sits inside its purchasing workflows, and extended warranty plans and claims come through a marketplace partner with a two-way integration. That is a coherent answer for a contractor selling extended plans to homeowners. It is a different thing from filing a claim to a manufacturer as an authorized service agent, which is a weekly event in commercial kitchen work.

The portals decide when you get the job. If you service national accounts, a good share of your work never arrives by phone. It lands in a facilities management portal such as ServiceChannel, Corrigo, Ecotrak or OpenWrench, and the clock starts the moment it does. Roopairs is built to work with third-party facilities management software. ServiceTitan brings work in through its own call booking, marketing attribution and customer experience tools, which is built for demand you generate rather than demand that is dispatched to you.

One suite for the whole channel, not a stack of apps

Commercial kitchen repair does not happen in isolation. Manufacturers, parts distributors, facilities portals and service companies all touch the same equipment, and most of them stitch that together today with email, spreadsheets and a second phone line.

Roopairs builds for that whole channel: the service company, the manufacturers whose warranty work you carry, the distributors you buy parts from, and the portals that send you jobs, all working from the same equipment record. The call comes in or lands in a portal, the job is dispatched, the part is ordered and received, the work is done under warranty or invoiced direct, and the money reaches the books.

ServiceTitan answers breadth with a large partner marketplace spanning warranty plans, financing, marketing and accounting across many trades. For a contractor running plumbing, electrical and residential HVAC, that breadth is the product’s central value and no trade-specific tool will match it. For a service company whose work is one channel, the same breadth means the pieces specific to that channel arrive through partners rather than from the core.

The back office gets the same depth as the field

Every charge lands in the right account. Labor, a compressor, a truck fee and an after-hours charge do not belong in the same bucket on the books. Roopairs has deep chart of accounts routing, so specific services, products and additional charges each map to the account they belong in.

The QuickBooks connection is a sync rather than an export, working with QuickBooks Online or Desktop across thirteen record types: clients, service locations, vendors, payment methods bi-directionally, pricebook items and invoice dependencies, invoices, payments, bills, credit notes, the journal entries behind invoices and credit notes, credit allocations, and deletes, voids, updates and customer merges. The second half of that list is what decides month end. ServiceTitan’s QuickBooks integration is inventory-led, including serialised inventory, so items added to invoices are recorded against QuickBooks inventory sites. Ask them for the equivalent object list for voids, merges and credit allocations.

Reporting you can actually read. Because the equipment, the job, the part and the money all run through one system, the reports come out of real numbers rather than exports stitched together. You can see which customers, which assets and which kinds of work are making you money without asking anyone to build a spreadsheet.

Each employee sees only what you give them. Roopairs has deep per-user permissions. Technicians see their jobs and their schedule, not your margins. The office sees dispatch and invoicing. The owner sees everything, and access grows with the role as you hire.

What service companies in the trade say

“I had tried several other service programs that just did not fit what we are doing in the field, when Roopairs came along it was a God sent.” — Daryl Harris, Hot & Cold Commercial Kitchens

Where ServiceTitan fits

ServiceTitan is built for contractors running several trades, or one trade at scale with a large office team, and it is genuinely strong there. Its own pages name dispatching, scheduling, call booking, invoicing, pricebook, mobile estimates, payroll management, advanced reporting and commission tracking, and the purchasing and inventory modules underneath cover purchase orders, returns and bills across multiple warehouse locations.

If your growth comes from advertising into a call center, if payroll and commission depth pay for themselves across a large office, or if foodservice equipment is one line among plumbing, electrical and residential HVAC, that is the shape of business it was drawn around. A trade-specific product will not give you that breadth, and pretending otherwise would not help you choose.

What breadth cannot do is make the equipment the center of the model. A homeowner job carries no parts chain and no manufacturer claim, and a platform serving many trades has to hold both shapes at once. The pain starts around your third or fourth tech, and it is cheaper to switch before it does: that is the point where the equipment history, the warranty position and the parts chain stop fitting in one person’s head. ROO Parts is free, so the parts side can be on a real system before the pain arrives rather than after.

Choose Roopairs if

Most of your revenue comes from equipment you service repeatedly. Fryers, combis, ice machines and walk-ins that come back, where the service history on the unit is worth more than the address it sits at.

The equipment is what you service, not the building. Serial numbers, service history and warranty status belong on the unit rather than underneath a customer account.

Manufacturer relationships are part of the week. Authorized servicer status, warranty claims and factory paperwork, alongside CFESA membership or the kind of service company that would qualify for it.

Work arrives through facilities management portals. ServiceChannel, Corrigo, Ecotrak and OpenWrench send national-account jobs with the clock already running, rather than through a call you generated.

The parts chain is where your margin leaks. Purchase orders against the job and the equipment, inventory across the warehouse and the vans, and the vendor bill reaching the books without being keyed in twice.

Maintenance plans attach to equipment. A contract covering named equipment at named sites at agreed intervals, rather than a membership held against a customer record.

You want one product rather than a marketplace. The parts specific to this channel come from the core product rather than from partners you assemble yourself.

Choose ServiceTitan if

You run more than one trade, or residential work is a meaningful share of revenue. Breadth across many trades is the product’s central value, and it absorbs whatever you take on next.

Inbound call booking, marketing attribution and office depth drive your growth. Call booking, payroll management, commission tracking and advanced reporting are named on their own pages, and they pay for themselves once the office team is large enough.

Switching costs more in history than in hours, so Roopairs does the setup for you

Roopairs migrates your clients, locations, contacts and parts list for you as part of setup. Larger operations with more complex data can get a full data migration as a quoted service. Roopairs takes the setup work load off your plate.

Customers and service locations almost always move. The parts that need a plan are the ones specific to this trade, and they are worth knowing about going in whichever product you choose:

• Equipment records. If equipment history lives under a customer account or in a notes field, decide early what it becomes on the unit. This is usually the longest part.
• Open warranty claims. Anything mid-claim with a manufacturer needs a plan, since the paperwork trail has to stay intact.
• Open purchase orders. Ask in writing whether they migrate. Customers and locations usually do, and open POs frequently do not.
• Price book. Rebuilding it is an opportunity to clean it up, which most service companies need anyway, but budget for it rather than discovering it.
• Accounting. Reconnecting QuickBooks is the step that decides whether month one is calm.

Two weeks of running both systems in parallel is normal, and keeping the old one in read-only mode for a full billing cycle gives the first month end something to reconcile against.

“As a foodservice technician who's been using this type of software daily for over 17 years and has used different software in that time I've got to say Roopairs has nailed it. If you run a small to medium sized foodservice repair company you need to check them out!” — Rich Ortega

What each one costs

Neither product publishes tiers, and that is worth saying plainly rather than pointedly. ServiceTitan’s pricing page carries feature lists and no figures, read in August 2026, and cost is quoted per business. Roopairs does the same above its free plan.

Roopairs’ ROO Parts plan is free and covers purchase orders, your pricebook and your inventory. The full suite of modules is priced per user per month. That is the one figure either company publishes, and it exists so the parts side can be tested on real jobs before anybody signs anything.

For a comparable number from both, the conversation has to start with your warranty mix, your portal volume and how many sites sit under one account, because those are what change the work the software has to do.

Also worth reading

• How Roopairs and Jobber compare for kitchen equipment work
• How to choose commercial food equipment service software
• Roopairs, the future of restaurant equipment software and parts distribution

FAQ

Which is better for commercial kitchen equipment repair, Roopairs or ServiceTitan?

It depends on how much of your work is one trade. ServiceTitan is built for contractors running several trades, or one trade at scale with a large office team, and it is strong at that. Where the week is commercial kitchen and refrigeration equipment, a product drawn around that equipment matches it more closely.

What does Roopairs cost compared to ServiceTitan?

Neither publishes tiers. ServiceTitan’s pricing page carries feature lists and no figures, read in August 2026, and quotes per business. Roopairs’ ROO Parts plan is free and covers purchase orders, pricebook and inventory, with the full suite priced per user per month.

Does Roopairs migrate my data for me?

Yes. Roopairs migrates your clients, locations, contacts and parts list for you as part of setup. Larger operations with more complex data can get a full data migration as a quoted service. Roopairs takes the setup work load off your plate.

How long does switching to Roopairs take?

Customers, sites and open jobs move quickly. Equipment history and open warranty claims take real time, because they are the records that have to be rebuilt rather than imported. Two weeks of running both systems in parallel is normal.

Does Roopairs handle manufacturer warranty work?

Yes. Manufacturer warranty and non-warranty jobs are a core workflow, and both run through one dispatch board. Warranty agreements with partner manufacturers sit on the equipment record, so whether a unit is covered is visible before a technician is assigned rather than after.

Does Roopairs work with facilities management portals like ServiceChannel?

Yes. Roopairs is built to work with third-party facilities management software, which is where national account work arrives. If a good share of your jobs land in ServiceChannel, Corrigo or Ecotrak rather than by phone, that decides whether the software meets the work where it is.

Does Roopairs track parts, purchase orders and inventory?

Yes. Purchase orders are created against the job and the equipment, inventory runs across the warehouse and every van with minimum and maximum threshold alerts, and the vendor bill reaches the books afterwards. ServiceTitan covers this ground too, with purchasing and inventory across trucks and warehouses, so this is not the axis that separates them.

Does Roopairs integrate with QuickBooks?

Yes, as an integration sync rather than an export, working with QuickBooks Online or Desktop across thirteen record types. That list includes voids, merges and credit allocations, which are the events that otherwise leave a bookkeeper reconciling by hand. Ask any vendor for their equivalent object list rather than for a yes.

Is Roopairs hard to learn for a team that is not tech savvy?

No. Service companies who have moved report a short learning curve and straightforward training for new staff. The parts of any switch that take time are the data and the habits rather than the screens.

Can I control what my employees see?

Yes. Roopairs has deep per-user permissions, so technicians see their jobs and their schedule rather than your margins, the office sees dispatch and invoicing, and the owner sees everything. Access grows with the role as you hire.

Can I try Roopairs before paying?

Yes. Roopairs’ ROO Parts plan is free, so you can run the parts side of your business at no cost. You can also request a 5-minute demo video, or book a product tour with someone who knows the trade. ServiceTitan runs evaluation through a demo, with no figures on its pricing page.

How to test both against one real job

Take one real job from last month, ideally a messy one, and ask both vendors to walk it through end to end: the call arrives by phone or through a facilities portal, it is dispatched, the diagnosis needs a part nobody has, the purchase order is created from the job, the part is fitted, the supplier bill is matched, the customer is invoiced, and the money reaches the books. Then ask to see everything that has ever happened to that piece of equipment.

That last step is where the two models separate most visibly. Bring the week to a product tour and watch it run.